House of 1,000 Doors: Family Secrets - Collector's Edition

Physical Software Return Policy. Opened software are not returnable. Unopened software, after 10 days of receipt of product, is also not returnable. All licensing sales are final. Defective software may be returned within 10 days of invoice date only for exchange of the same title or store credit. Original shipping charges are not refundable. Shipping charges on returned software are the responsibility of the customer. A restocking fee of 15% of the item's purchase price applies opened & used software checked by our returns team & found to be non defective. It is the customers responsibility to make sure the software purchased meets their Pc's system requirements

Digital Software Per our policy downloadable software that is purchased. The media will also be shipped by default. The Express Liquidation Store may use any shipping service or shipping speed as per the stores discretion.

Electronic Download Software (ESD), All licensing, product keys, serial numbers or activation codes sales are final. It is the customers responsibility to make sure the software purchased meets their Pc's system requirements Defective software may be returned within 10 days of invoice date only for exchange of the same title or store credit. It is the customers responsibility to download the Electronic Download Software once it has been issued and make sure it functions correctly and isn't defective. You have 10 days to exchange it or ask for store credit unless the return policy or warranty states otherwise. Please check the product(s) ad page. If your software has exceeded our return policy date or warranty, we may be able to refer you to the software's manufacture for assistance.

Electronics Return window is 30 days after delivery. To check the return window for an item you have ordered, go to Return Merchandise or Replace Items.

Technology and Business Machines
Technology and business machines — such as computers, digital cameras, printers and tablets — may only be returned within 90 days of the date of receipt, including brand technology and business machine products

Apple Care+
Customers who purchased an Apple Care+ Protection may return Apple Care within 30 days to receive a full refund. All requests to cancel Apple Care+ beyond 30 days must be directed to Apple to receive a pro-rated refund.

Ink and Toner Cartridges
Unopened and unexpired ink or toner cartridges, currently carried in our U.S. stores, may be returned at any time for a full refund.

Prepaid Cards
Gift cards and phone cards are nonrefundable and nonreturnable. They are valid only at the retailer/service provider listed on the card. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.

Returns with a Receipt
If you paid: with cash, debit card, and you have your receipt, we'll refund your purchase. In store using a debit card, and if the card and PIN code are present during the refund, we'll credit the account used for payment. Any product that's returned without a promotional item(s) that was included in the original transaction (e.g., buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded. Any return of product that included a promotional gift card in the original transaction (e.g., buy a printer, get free gift card), will have the value of the promotional gift card deducted from the amount refunded as gift cards cannot be returned. For purchases made online or over the phone with multiple methods of payment, the refund will be processed in the following order: ,major credit card, prepaid credit card (bank-issued gift card), check and gift card. It's important to keep your prepaid credit card until you're completely satisfied with your purchase as we are required to process the refund to the original method of payment. 

OPEN BOX POLICY
Open-Box products are returned by customers, served as store display models, or were opened for inspection due to package damage. They are tested to assure proper function. Call store for specific warranty and return policy questions. Open box items are tested to function properly, but may be missing parts. Open Box items can be returned for a refund within 90 days of your invoice date. We do not provide a replacement option due to the fact that we cannot control or predict our supply of Open Box items. Open Box items usually do not come with manufacturer warranty support, unless otherwise indicated

Late Fees
You agreed prior to checking out If any portion of your bill is not paid by the due date, The Express Liquidation Store may charge you a late fee on unpaid balance. The late fee will be the lesser of 1.5 % per month, or the highest rate permitted by law. If The Express Liquidation Store uses a collection agency or legal action to recover monies due, you agree to reimburse us for all expenses we incur to recover such monies, including attorneys' fees. If you fail to pay on time and The Express Liquidation Store refers your account(s) to a third party for collection, a collection fee will be assessed and will be due at the time of the referral to the third party. The fee will be calculated at the maximum percentage permitted by applicable law, not to exceed 18 percent.

Dispute Resolution 
AGREEMENT TO RESOLVE ALL DISPUTES THROUGH COLLECTIONS AGENCY OR IN SMALL CLAIMS COURT AGREEMENT You agreed prior to checking out to any charge back, charge back fees, filled, debt or controversy, dispute, or claim arising out of or relating to your purchase of any product or service rendered from Expressliquidationstore.com. By binding contract Terms and Policy regardless of any credit card company reversals decision in your favor, you may be held in a small claims court and or not limited to judgment and 3^rd party Collections Agency for any un paid products or services rendered to you. Expressliquidationstore.com takes fraudulent charge back claims seriously. We reserve the right to suspend any account for any reason but not limited to charge back’s. If your account is suspended you will not be able to purchase products from our website or distribution.

Return Authorization Number
Returns will not be accepted without a valid Return Authorization Number (RA). Unless otherwise specified in the item listing on our website or in our Return policy, you may request an Return Authorization Number (RA) within 30 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking charge at Expressliquidationstore.com sole discretion. Return Authorization Number (RA).

Return Shipping
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Expressliquidationstore.com will not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Expressliquidationstore.com may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.

IMPORTANT NOTE:
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. If Expressliquidationstore.com, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 25%.

Taxes
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Nature of Products Provided – Disclaimer of Manufacturer Warranties & Policies

As a third-party provider of products, purchases made through The Express Liquidation Store MAY void various benefits offered by the product’s manufacturer, such as warranties, return policies, and service agreements. The Express Liquidation Store RECOMMENDS THAT ANY PURCHASER OF PRODUCTS ON THIS SITE REVIEW ANY WARRANTY OR OTHER POLICIES OF THE MANUFACTURER TO DETERMINE IF THE PURCHASE THROUGH The Express Liquidation Store WILL AFFECT THE APPLICABILITY OF ANY WARRANTY OR POLICY OF THE MANUFACTURER.