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Physical Software Return Policy. Opened software are not returnable. Unopened software, after 10 days of receipt of product, is also not returnable. All licensing sales are final. Defective software may be returned within 10 days of invoice date only for exchange of the same title or store credit. Original shipping charges are not refundable. Shipping charges on returned software are the responsibility of the customer. A restocking fee of 15% of the item's purchase price applies opened & used software checked by our returns team & found to be non defective. It is the customers responsibility to make sure the software purchased meets their Pc's system requirements
Digital Software Per our policy downloadable software that is purchased. The media will also be shipped by default. The Express Liquidation Store may use any shipping service or shipping speed as per the stores discretion.
Electronic Download Software (ESD), All licensing, product keys, serial numbers or activation codes sales are final. It is the customers responsibility to make sure the software purchased meets their Pc's system requirements Defective software may be returned within 10 days of invoice date only for exchange of the same title or store credit. It is the customers responsibility to download the Electronic Download Software once it has been issued and make sure it functions correctly and isn't defective. You have 10 days to exchange it or ask for store credit unless the return policy or warranty states otherwise. If your software has exceeded our return policy date or warranty, we may be able to refer you to the software's manufacture for assistance.
Electronics Return window is 30 days after delivery. To check the return window for an item you have ordered, go to Return Merchandise or Replace Items.
Products may be approved for return by our technical support division if reported to us within the first 10 days after receipt of shipment, and only after support from the original manufacturer has been received. The return must be 100% complete, in original and resalable condition, with all original packaging, manuals, registration card(s) and software. Original shipping, packaging, handling and related charges are not refundable. Shipping charges on returned products are the responsibility of the customer. We will match the shipping method and pay for shipping charges to you on replacement or exchange products. All late, non-defective, and/or incomplete returns are subject to minimum 15% restocking fee.
Technology and Business Machines
Technology and business machines — such as computers, digital cameras, printers and tablets — may only be returned within 90 days of the date of receipt, including brand technology and business machine products
Apple Care+
Customers who purchased an Apple Care+ Protection may return Apple Care within 30 days to receive a full refund. All requests to cancel Apple Care+ beyond 30 days must be directed to Apple to receive a pro-rated refund.
Ink and Toner Cartridges
Unopened and unexpired ink or toner cartridges, currently carried in our U.S. stores, may be returned at any time for a full refund.
Prepaid Cards
Gift cards and phone cards are nonrefundable and nonreturnable. They are valid only at the retailer/service provider listed on the card. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.
Returns with a Receipt
If you paid: with cash, debit card, and you have your receipt, we'll refund your purchase. In store using a debit card, and if the card and PIN code are present during the refund, we'll credit the account used for payment. Any product that's returned without a promotional item(s) that was included in the original transaction (e.g., buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded. Any return of product that included a promotional gift card in the original transaction (e.g., buy a printer, get free gift card), will have the value of the promotional gift card deducted from the amount refunded as gift cards cannot be returned. For purchases made online or over the phone with multiple methods of payment, the refund will be processed in the following order: ,major credit card, prepaid credit card (bank-issued gift card), check and gift card. It's important to keep your prepaid credit card until you're completely satisfied with your purchase as we are required to process the refund to the original method of payment.
OPEN BOX POLICY
Open-Box products are returned by customers, served as store display models, or were opened for inspection due to package damage. They are tested to assure proper function. Call store for specific warranty and return policy questions. Open box items are tested to function properly, but may be missing parts. Open Box items can be returned for a refund within 90 days of your invoice date. We do not provide a replacement option due to the fact that we cannot control or predict our supply of Open Box items. Open Box items usually do not come with manufacturer warranty support, unless otherwise indicated
Late Fees
You agreed prior to checking out If any portion of your bill is not paid by the due date, The Express Liquidation Store may charge you a late fee on unpaid balance. The late fee will be the lesser of 1.5 % per month, or the highest rate permitted by law. If The Express Liquidation Store uses a collection agency or legal action to recover monies due, you agree to reimburse us for all expenses we incur to recover such monies, including attorneys' fees. If you fail to pay on time and The Express Liquidation Store refers your account(s) to a third party for collection, a collection fee will be assessed and will be due at the time of the referral to the third party. The fee will be calculated at the maximum percentage permitted by applicable law, not to exceed 18 percent.
Dispute Resolution
AGREEMENT TO RESOLVE ALL DISPUTES THROUGH COLLECTIONS AGENCY OR IN SMALL CLAIMS COURT AGREEMENT You agreed prior to checking out to any charge back, charge back fees, filled, debt or controversy, dispute, or claim arising out of or relating to your purchase of any product or service rendered from Expressliquidationstore.com. By binding contract Terms and Policy regardless of any credit card company reversals decision in your favor, you may be held in a small claims court and or not limited to judgment and 3rd party Collections Agency for any un paid products or services rendered to you. Expressliquidationstore.com takes fraudulent charge back claims seriously. We reserve the right to suspend any account for any reason but not limited to charge back’s. If your account is suspended you will not be able to purchase products from our website or distribution.
Return Authorization Number
Returns will not be accepted without a valid Return Authorization Number (RA). Unless otherwise specified in the item listing on our website or in our Return policy, you may request an Return Authorization Number (RA) within 30 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking charge at Expressliquidationstore.com sole discretion. Return Authorization Number (RA).
Return Shipping
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Expressliquidationstore.com will not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Expressliquidationstore.com may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.
IMPORTANT NOTE:
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. If Expressliquidationstore.com, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 25%.
Taxes
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience .Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
You must not: (i) use the Service for any transmission of any material that is unlawful, harassing, libelous, invasive of another's privacy, abusive, threatening, harmful, vulgar, obscene, tortuous disrespectful remarks, sarcasm or otherwise objectionable, Inappropriate remarks pertaining to the company or staff(ii) directly or indirectly interfere or attempt to interfere with the proper working of any of the Websites, any account, or any communication or transaction being conducted on our Websites; (iii) use any robot, spider, scraper, other automatic device, or manual process to monitor or copy our web pages or the Content for any purpose without our prior expressed written permission; (iv) take any action which imposes an unreasonable or disproportionately large load on our infrastructure, (v) use or disclose (to anyone except The Express Liquidation Store where legally permitted) any information you obtain about or from other users of the Service, or that you obtain from The Express Liquidation Store if such information is marked confidential, for any purpose except fulfillment of orders initiated by the users or negotiating prices with the users, (vi) conduct fraud, hide or attempt to hide your identity, represent yourself as someone else, have or attempt to have someone order a item(s) or manipulate or attempt to manipulate, compromise or attempt to compromise the security of any account, interfere or attempt to interfere with the proper working of the Service, (vii)
Nature of Products Provided – Disclaimer of Manufacturer Warranties & Policies
As a third-party provider of products, purchases made through The Express Liquidation Store MAY void various benefits offered by the product’s manufacturer, such as warranties, return policies, and service agreements. The Express Liquidation Store RECOMMENDS THAT ANY PURCHASER OF PRODUCTS ON THIS SITE REVIEW ANY WARRANTY OR OTHER POLICIES OF THE MANUFACTURER TO DETERMINE IF THE PURCHASE THROUGH The Express Liquidation Store WILL AFFECT THE APPLICABILITY OF ANY WARRANTY OR POLICY OF THE MANUFACTURER.
TRANSIT TIME:
Ground: 1 - 5 Business Days
Oversized Items via Truck: 3-9 Business Days
Note: Saturday deliveries are available.
TOTAL TIME FOR DELIVERY:
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 30 days.
We ship items out based on your chosen shipping speed you selected. If we anticipate a longer lead time ( In case of not fulfilled by The Express Liquidation Store , Amazon, Amazon Prime or the products manufacture it will be noted in the item description page. If you have any questions about the lead time on a specific item, please contact us with your questions.
You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your Spam folder and see if you can locate it (Please mark “ Not as Spam” to receive the emails directly into your Inbox). This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information. As per the rules and guidelines set up by the international aviation organization, products containing flammable liquids, compressed gases, liquid gases, oxidizing agents and flammable solids are subjected to packaging limitations based on their volume. If your order has multiple quantities of such products, then depending on limitations, you might receive the items in multiple packages.
